| Customer Relationship Management In Insurance Industry G. Arockia Raj , Dr. K. Baranidharan |
| Entrepreneurs Venture Capital – An Overview Dr. K. Saravanan |
| Recent E-Services in Banking Sector S. Vasantha Kumar |
| CRM Technology in Hotel Industry C. Arul, Dr. K. Baranidharan |
| Strategies on CRM in Banking Industries K. Ramesh |
| A Focus on Human Resource Outsourcing K. Bakyalakshmi |
| Customer Satisfaction and Services towards UAE Exchange G. Abinaya |
| Performance of CRM N. Anjalai |
| SCM Practices in FMCG M. Rampier , Dr. M. Lakshmi Bala |
| Customer Relationship Management and Retention in Fast Food Industry Dr. K. Baranidharan |